Privacy Policy

1. Who we are

SupplyChain Assist is a product of SUPPLYCHAIN ASSIST AI PTY LTD (ACN 699 029 046), a company registered in Australia ("we", "us"). We provide an AI-powered troubleshooting assistant for supply chain systems. This policy explains what information we collect and how we use it.

2. Information we collect

• Account information: the username your administrator creates, and authentication data (passwords are stored only as secure one-way hashes).
• Conversations: the questions you ask and the assistant's responses, so you can revisit your history.
• Usage data: basic metrics such as query counts and timestamps, used for service limits and analytics.
• Access requests: if you submit our contact form, the name, email, company and details you provide.

3. How we use information

We use your information to operate and secure the service, provide troubleshooting responses, maintain your conversation history, enforce fair-use limits, and respond to access requests. We do not sell your personal information.

4. AI processing

Your questions and any content you attach are processed by an AI model to generate responses. Avoid submitting confidential credentials, personal data, or sensitive production secrets. Treat the assistant's responses as guidance to verify, not as authoritative instructions.

5. Data storage & security

Data is stored using reputable cloud infrastructure with encryption in transit. We apply reasonable technical and organisational measures to protect your information, though no system is perfectly secure.

6. Data retention

We retain account and conversation data while your account is active. Your administrator can disable or remove accounts, and you can request deletion of your data.

7. Your rights

Depending on your location, you may have rights to access, correct, or delete your personal information. Contact us to exercise these rights.

8. Contact

For privacy questions or requests, contact us via the form on our homepage.